Change in winter Sheltering for the Homeless in Norfolk

The City’s new initiative focused on sheltering the homeless has replaced NEST and is providing year-round sheltering and services.

The City-run Center at Greyhound Bus Station (701 Monticello Ave) provided day services and overnight lodging from May to October 14, 2021, for adults experiencing street homelessness in Norfolk. (80 overnight and additional ~20 daily day services guests)

On October 14, 2021, the new location “The Housing Center on Tidewater” (The Center) at 1050 Tidewater Drive (former budget lodge) opened. This Center is open every day and night throughout the entire year. Adults who are experiencing street homelessness who are from Norfolk are eligible for admission to the day center. Persons wanting an overnight bed must go to the day center in person 9 am – 4 pm or be brought to the center by outreach. Case managers will assess their situation for eligible admission and/or waitlist for a bed. No minors (under 18 years old) are allowed. Day center guests are provided access to all services at the Center including showers, laundry, case management, and additional services. About 100 guests are housed overnight. As the Winter Season approaches, this site will also provide for overflow during the WOW nights (weather which is dangerous for individuals to remain outdoors).

If you would like to contact the Center, the main phone number is 757-708-4354. Program Manager Contacts are: 

Rafael Roman

Rachel Cropper

To donate, volunteer, and/or provide pre-approved meals, please contact:

Kristen Hern de Lepper

The Center welcomes pre-approved volunteers and meals. A business or faith community interested in providing donated meals should email or

If you have any questions, would like to volunteer, or provide meals, the contacts provided are eager to work with you.

Anne Odell,

NEST Chair